But you have to get in touch with a rep through their chat system. Mine shipped on Saturday. Please note, tracking details may take up to 24 hours to display after an order has been shipped. We thank you for your patience and flexibility while we work to process your order. Give the store time to process your order. Good luck, everyone! I havent received a shipment notification yet, have you? Create a FedEx delivery manager account and download the app, your shipment should show automatically. Saw some on Twitter today from Sony, so yes. Says itll be here Thursday. Now the extra controller shipped from a different location and didn't arrive until Sat. Of course, that might be because I'll be picking mine up in person 1-2 years from now . Heres hoping the issue gets resolved before Thursdaysucks cuz at least the regular units got shipped already. Your community-run home for all things PlayStation on Reddit! Nobody knows. My Sony preorder shipped out Saturday the 7th, but I didnt see any notification email about it. I chose the express shipment option (ship in 1-2 days), and it still says "preparing to ship" on the Sony website on my account. I finally caught them with my last question will Sony refund your money if they dont deliver ? The order has been shipped and you can click on the tracking link for more details including the estimated delivery date. Sign up for a new account in our community. You can track your order by visiting FedEx.com. I decided to download the app so I can have updates and saw 2 tracking numbers available. Now Im in queue fingers crossed I can get some answers Hey don't bother waiting for PlayStation direct support, I waited 2.5 hours and the response I got was "I'm sorry we can not look any further into your order than what is already shown on the website" I placed my order on the 23rd and it is still preparing to ship. Videogame sales slump further in August, but Xbox 360 is king. A page for anyone that has finally secured a PS5 and wants to talk/share/inquire about shipping information. M'aiq still wonders about High Elves. Different events in certain areas can impact carriers. Should I worry? Thats typical Cover-Your-Ass tactic. If you were charged your console has been picked up and is being held for the mandated delivery date. 11/29 Drop CA 10 min wait, says it'll get here on the 16th . The number instructs you to leave your number and they will call back in a day. I ordered through Sony Direct. How long after the preparing to ship message did it to ship? For a better experience, please enable JavaScript in your browser before proceeding. You will receive text messages when your package is on its way, out for delivery, and when it arrives. Start a new thread to share your experiences with like-minded people. Thank you for the heads up! Not sure why your console is still not shipped. Press question mark to learn the rest of the keyboard shortcuts. Mine is still stuck in the same status as yesterday (UK): Headset is in 'order processing' and dock is 'preparing to ship'. Edit: Got it a while back! Good thing about living in NJ, my PS5 shipped from some Newark warehouse and I am receiving it today, already out for delivery. Sucks, but as long as the whole order doesnt get cancelled I can deal. Let everyone know about your favorite games this year! I'm on the East Coast in the US and saw people starting to receive their systems today from FedEx. Got the email on Saturday, Nov. 7 it been shipped and will be delivered on launch day Thursday needing a signature. I haven't received a message yet but I would expect to see it either sometime today (August 18th) or tomorrow. You may also view your order details by visiting our Order Status page here: https://direct.playstation.com/en-us/order-lookup. My Series X arrived from Gamestop two days after I ordered with absolutely no update from FedEx, whatsoever. Having trouble with YouTube console apps? It says SIE- SONY PLAYSTATION and it's coming from Georgia for me. Shipping Label Created or Awaiting Carrier Pickup. Console/game discussions, news, support, trophy/media sharing and more! 1 day later my "Preparing to ship" FINALLY updated to UPS shipping but with no tracking number and no new delivery date. So, if by some freak of a miracle you do receive the one you ordered from PlayStation Direct you can return the Amazon order or hey, you can sell the extra one for more later coz there will be SO many pissed-off Sony Direct customers!! Depending on the. Click XHR in right pane (next to CSS, JS..) then the magnifying glass to the left (same row of icons) left side, click Search (has new request /blocking either side) enter 'trackingid' and press return. The website says 'preparing to ship'. You can also use Track Status to see its shipping details. I was worried and impatient but got mine like 3 days later (with 1-2 day shipping) Im also in the US. Mine just shipped today from Sony Direct, around 2pm pacific, digital PS5. Refresh page. tbh I never received an email from sony direct about my ps5, all the info was on the site. This page will give an overview of your previous orders. PS5 Bundle from GameStop shipping question. You must log in or register to reply here. My console is shipped but its stuck in a warehouse atm. If your order hasnt shipped after two business days, please chat with us. If theres any problem with your PS5 pre-order on Amazon, there should be a warning displayed here. I ordered mine from Sony direct on a tues. Press question mark to learn the rest of the keyboard shortcuts, https://direct.playstation.com/en-us/order-lookup, https://direct.playstation.com/en-us/returns-refund-policy. Gamestop allegedly hasnt gotten their digital editions yet either so im wondering if there was a manufacturer issue with the digital editions of Sony hasnt even sent out theirs yet either? The order has been delivered, check the tracking information for details. I don't seea package coming inlike others have reported. Your package may be shipped using either FedEx or UPS. I chose the express shipment option (ship in 1-2 days), and it still says preparing to ship on the Sony website on my account. Nothing else. Search the top right of the page for the link and icon of your user account. Not sure what will happen in 2 days. Neither has shipped yet. Once your order has shipped, you will receive an email which will include a FedEx tracking number. PS5 consoles will ship separately. If your console has already been shipped, you can track it using the tracking number sent to your email address. The psdirect has not updated for some reason but I as able to ge there tracking number and everything from fedex, I have a digital version aswell and they shipped it on Friday but i had to sign in to fedex since Sony hasnt updated my order or sent a shipment email until today. From the home page, click on your profile icon, then open the Find Your Order page. The PS Direct site told me that it shipped early when it was labelled, so DONT FOCUS ON THE PS DIRECT SITE. Find your order tracking details through order look up or sign in to direct.playstation.com and select My Orders. Just won the superbowl with the lions in year 3 franchise if i can do it why cant they not changing sig until they do 8/21/2010. Xbox Series X. Walmart preorders check the FedEx app for tracking info! 2023 GAMESPOT, A FANDOM COMPANY. Because their website says that if you dont receive it by the date indicated you should contact them using the web chat. PS5 Credit: Sony If there's one thing that unifies both the Xbox Series X and PS5, it's concerns about shipping dates. Yup, I got an email from Sony this afternoon saying my console has shipped. Your hub for everything related to PS5 including news, games and discussion. The number of hours played in game list not updating? I'm skeptical. Why didn't you use an email-address you have access to? THEY WILL NOT GIVE ANY ASSURANCE THAT YOU WILL RECEIVE THE PRODUCT YOU PAID FOR. Ordered through Target US, still hasnt shipped. Find the order in question and click on Track to view the details. Press J to jump to the feed. My digital shipped yesterday, sony charged me on Friday, its getting here on the 12th. Card Charged: July 25th. Create an account to follow your favorite communities and start taking part in conversations. I got a bundle last month on a Thursday. This is an exclusive benefit of PS PLUS membership. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1.800.463.3339 (for FedEx) or 1-888-742-5877 (for UPS). Did you also order on the recent drop, August 17th? I am already signed up with Fedex and have my address in my profile. Nov 11, 2020 . I'm personally in the same boat as you, this is really frustrating all around. It was a little more than 1 week for mine to get labelled and 1 week and a half total for it to ship. Same here, I'll be getting it tomorrow, worst case Saturday. I was pretty impressed. The order is being prepared to ship. Jul 13, 2013 6,356 2,267 From there you can check the status of your PS5 order. I got it from Sony directly and selected express shipping. Press J to jump to the feed. Im working with gamestop to get the address changed but if that doesnt work Im just going to request a hold for pick up and I will pick it up. The PlayStation Direct store uses FedEx for shipping. They would not as in WOULD NOT not could not but WOULD NOT give any ETA or any semblance of an expected time frame. Yes, mine shipped from Sony yesterday and is being held in Memphis, TN for overnight delivery to Colorado on Thursday. My order hasn't updated yet either. Biting my nails. gamespot.comgiantbomb.commetacritic.comfandom.comfanatical.com, Privacy PolicyCookie SettingsDo Not Sell My InformationReportAd. No order modifications can be made at this time. GTag:MadDogg730 PSN:lMadDogg NNID:xMadDoggx More peeps on gamefaqs need to try the indie game cyber shadow. Still just says preparing to ship. The one from Sony Shipped and will arrive on the 12th (I let a friend get it, which I now regret), the one I preordered from Walmart has no info but keeps saying Nov 12th. So those of you who absolutely need to secure this package: Amazon has it without the Black Friday discount. 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