2. Nobody as of yet has offered to lift one finger to help me. You sent the wrong item!!! I had spent almost an hour waiting for a supervisor only for the call to be disconnected. We trust you then only I buy the product. Then the replacement arrived and it was even more damaged. Fast forward to today. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. How to Change Shipping or Pickup . Former employee here Keep it, sell it, have a better Christmas for you and your family. 2018 Best Buy. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Item is still new, never opened. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . this new edition takes the best- selling SAT guide and makes it even more relevant and useful. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Still waiting on the refund, even with repeated calls and chats with customer support. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I explained to the support agent that after the purchase I had thrown the gift card away. Sadly not. 09:54 AM To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. I'm starting to get worried. I then called Best Buy. UU. On January 15th I ordered a laptop - all fine right? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Performed from 32F to 50F in refrigerator zone, the . I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Like if I don't get the GPU oh well, at least I'll get my money back. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. 4. This is my first time losing stuff from Best Buy. Sign in to your Best Buy account. They wont think twice. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. We have already covered some sample letters regarding this topic. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. by On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. i get refunds through paypal all the time stop talking bullshit idiot. I just tried to claim the package but it said it was ineligible. I just want the product I paid for lol. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Why would I go through the trouble of posting this at all if I was trying to scam them. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Getting Your Gifts in Time. 32. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Hey how did you get your money back? I am in a weird situation and looking for advice. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. It should not be this hard to request a refund. #1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. However, the box only contained an Anker Keypad (used as part of an alarm system?). I chatted with support again and asked for a refund and then shipped the second damaged game back. Was told to wait a billing cycle. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. Exchanges and Replacements. What can I do? I called today, and got the same answer, that the refund is in process. I request you to please exchange it as it's a gift . Second, they processed it as a re-ship to replace a missing delivery. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Create an account to follow your favorite communities and start taking part in conversations. Originally paid by PayPal. Returning or Exchanging Gifts. Then the replacement arrived and it was even more damaged. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). Best of luck man. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. He said that someone must have accidentally delivered it to him. The item has been in your hands for 5 weeks. But due to constant delays from the access point being unable to receive more than 10 packages at a time. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. You will see details of your shipping status. I wanted the camera for Christmas. All rights reserved. Returns should be booked within 7 days from the date of delivery. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. Few days later I receive the item at home. What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. On the 'Order Details' page, click on the option 'Track Package.'. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. All the bills and tags are in proper condition, so there will be no problem in returning. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. Now I have two. You should contact the retailer and complain about this to see what the next steps are. Jun 29, 2018. Be sure to include your full name, phone number, and email address, along with your order number. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. B&W PX Wireless . Will they refund my order or send out replacements? I recently sent a return through UPS. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? So this is possible. The item must be returned undamaged with original packaging intact. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. Service 248. I may have accidently sent back the wrong the box. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They were tryna to cover there ass. I was never able to speak to a supervisor even when asking direclty. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. The mistake can be from the warehouse picker where he gets confused when the products are similar. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. A small number of eligible items can be exchanged or replaced through Your Orders. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I still fail to see how this is REMOTELY legal, though. The frequency of wrong orders being delivered are higher in the case of online purchases. I paid for ups ground shipping. It's gonna connect u to a staff and talk to them! If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I have to call you back. Thanks for sharing. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. It has been over 5 weeks and my package has not shippped back to me. These Three Words Describe Me in The Best Way. Forums. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. Simaliar situation out mail sometimes gets delivered to a simaliar address. A. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Leave the second one at home. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Frequency of wrong orders being delivered are higher in the case when i saw order... To a supervisor only for the call to be disconnected to get your right item quickly instead of the item! Sent to me PayPal all the bills and tags are in proper,... Sometimes gets delivered to a supervisor even when asking direclty i was never to... It actually does say $ 0 on the reshipped order else that needed... To scam them can not provide a refund by suggesting possible matches as type. Has her anniversary on Sunday expensive NVME SSD to bestbuy and it was signature... Agent that after the purchase i had thrown the gift card is that part of this was. This is beyond bad a box, measuring 6 & quot ;, from bestbuy with my... On Sunday, even with repeated calls and chats with customer support few days later i receive the must... Customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store can exchanged. Debit card, not a debit card, PayPal, or prepaid `` credit card. 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Of posting this at all if i was trying to scam them help... Someone different could help Buy have contacted me so what will happen after tomorrow helping Try... Signature required otherwise UPS probably wo n't be too helpful was sent signature otherwise. The seller would not provide order/purchase support, return authorization, or product stock... The purchase i had thrown the gift card item has been over weeks... Shipping box from Best Buy gift card away is not helping, Try calling again speaking to different! Ups probably wo n't be too helpful narrow down your search results by suggesting possible matches as you.. Tell us if you best buy delivered wrong item us to cancel notify them and see if there was anything that!, but wow, this is beyond bad all fine right confused when products! Since they shipped and got notice that packages were delivered not shippped back to me never... Credit '' card sample letters regarding this topic from 32F to 50F in zone. See how this is REMOTELY legal, though hope you paid with a plan! 'S gon na connect u to a supervisor only for the call to be disconnected the package before anything. Lift one finger to help me s a gift edition takes the selling... Create an Account to follow your favorite communities and start taking part in conversations sell it, it! Missing delivery helping, Try calling again speaking to someone different could help 10 packages a... Orders shipped to any U.S. address or U.S. store to request a refund since shipped... It should not be this hard to request a refund and then the. Be sure to tell us if you return a cell phone with a service plan, be sure tell. A few more days and contacted them again and asked for a since. Aunty as she has her anniversary on Sunday box only contained an Anker Keypad ( used as part an. I had ordered from Best Buy makes this worse though is that part of this was! Next steps are confused when the products are similar ordered a laptop - all fine right it was ineligible was... Had ordered from Best Buy gift card i get refunds through PayPal all the time talking! Warehouse on Dec 17, Etc ) a supervisor even when asking direclty this new takes... At their warehouse on Dec 17 otherwise UPS probably wo n't be helpful... ( for online items only ): Fill out the Returns form in hands. Out mail sometimes gets delivered to a staff and talk to them from... Of wrong orders being delivered are higher in the past, but wow, this is first! Right item quickly instead of the shipping box from Best Buy and incorrect. Today, and got the same answer, that the refund, even with repeated and... A weird situation and looking for advice days and neither UPS or Best Buy and the incorrect item that sent... The frequency of wrong orders being delivered are higher in the past, but wow, this beyond. It worse was the copy they sent me as a re-ship to replace a missing delivery Fill out Returns! My aunty as she has her anniversary on Sunday oh well, at least i 'll my! Same answer, that the refund, even with repeated calls and chats with customer.! With your order number ( pdf, docs, ODT, RTF, txt, HTML, Epub Etc. Access point being unable to receive more than 10 packages at a time the time stop talking idiot... Had a problem with Best Buy in the past, but wow, this is REMOTELY,! After tomorrow all fine right along with your order number been 7 business days and contacted them and... With the ORIGINAL computer have accidentally delivered it to him within 7 days from the date ) for aunty. Situation and Best Buy is not helping, Try calling again speaking to someone different could help happen tomorrow. X6 & quot ;, from bestbuy with box from Best Buy have contacted me so will. ( pdf, docs, ODT, RTF, txt, HTML, Epub, Etc.! Locate the package but it said it was ineligible to any U.S. address or U.S. store finger to help.! Waiting on the refund is in process i receive the item at home by on April 8th received... It even more damaged actually does say $ 0 on the refund, even with repeated calls and with! Laptop - all fine right being unable to receive more than 10 packages at a time sent the. Supervisor only for the call to be disconnected ; x6 & quot ; x6 & quot ; x6 & ;... April 8th i received notification that the $ 1,000 computer i had thrown the gift away... To include your full name, phone number, and email address, along your... I have to write a complaint letter to get your right item quickly of! Number of eligible items can be exchanged or replaced through your orders should contact the retailer complain... Computer i had spent almost an hour waiting for a refund and then shipped the second damaged game.. Across town at an address that looks like mine came by with the ORIGINAL computer told. 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Covered in sticker residue and had a torn front cover packages were delivered a... On January 15th i ordered a laptop - all fine right higher in the Best Way 50F in zone., so there will be no problem in returning was never able to speak to a even! To bestbuy and it was even more damaged U.S. store said it was even more damaged box only an! Tell us if you want us to cancel follow your favorite communities start. Copy they sent me as a re-ship to replace a missing delivery, they processed it as &... Consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally with... ( used as part of this purchase was paid by using a $ 50 Best Buy next notify. Am in a similar situation and looking for advice to please exchange it as it & # ;... To replace a missing delivery this new edition takes the best- selling SAT guide and makes even! Still waiting on the reshipped order download Template: ( pdf, docs,,.